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800-334-6965   Hablamos Español
Firefly Store Solutions
       

 

800-334-6965
Hablamos Español

Terms and Conditions

Firefly Store Solutions
Providing America's retailers with quality store fixtures and retail store displays for merchandising, and packaging solutions since 1954.

CALL 1.800.334.6965
Hablamos Español
24 Hour Order Entry: 1.800.334.6965
24 Hour Fax: 1.800.832.6775
Email:
Fill out the form at the bottom of our Contact Us page.

PRICING:  PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Please have prices quoted when placing your order. While every effort is made to prepare our catalog as accurately as possible, manufacturers' pricing may go up or down after publication and our pricing will adjust accordingly. Descriptive and typographical errors are subject to correction.

SHIPPING: 
All shipments are shipped FOB from all locations. Your order will ship from the nearest warehouse location that has stock available. Firefly Store Solutions does not set or control freight rates. However, we make every effort to ship the most economical way. Firefly Store Solutions' preferred carrier is FedEX. When orders exceed ground limits on size or weight, we then ship Motor Freight or common carrier. FREIGHT IS PREPAID AND ADDED TO THE INVOICE. Motor freight companies provide tailgate service only. Any freight moving requirements need to be specified when placing your order. Shipments to Alaska and Hawaii can be shipped FedEX, USPS Priority Mail or Parcel Post Select. Customer pays all shipping charges.

TERMS:
  1. We gladly accept Discover, VISA, Mastercard and American Express. We Also accept PayPal for online orders only.
  2. If customer prefers to pay by check, contact customer service for your total including shipping. Once check is received and cleared the bank, customer's items will ship immediately. 
  3. WE DO NOT SHIP COD
RETURNS:  
  1. No merchandise may be returned without prior authorization from customer service.
  2. Returns must be in original carton and in new condition as determined by Firefly Store Solutions. If merchandise is received damaged, no credit will be issued.
  3. Special and custom orders (including the custom color collection), DWO (discontinued), close-outs and used items are not returnable or refundable.
  4. Factories' return policy applies to any merchandise that is drop shipped.
  5. Merchandise must be returned within 30 days of invoice and will incur a 20% restocking fee. NO RETURNS ACCEPTED AFTER 30 DAYS. The only exceptions to the 30-day policy is if Firefly Store Solutions determines product issues are a result of a manufacturer defect and are reported within one year from date of purchase.
  6. Customer is responsible for all return shipping charges (outgoing & incoming). If call tag is requested by customer, freight charges do apply.
  7. Please do not send returns to our P.O. Box address.
DAMAGES, DEFECTS AND DISCREPANCIES:
It is the responsibility of the customer and/or authorized representative to thoroughly inspect shipments and report to Firefly Store Solutions (FSS) any damages, defects and/or discrepancies within 5 business days of receipt. If concealed damages are found, they must be reported immediately to FSS at 1.800.334.6965. Digital photographs will be required to process claims. DO NOT REFUSE OR RETURN DAMAGED GOODS TO FSS. IF REFUSED, ADDITIONAL FREIGHT CHARGES WILL APPLY.
  1. For visible freight damage to boxes or pallets on orders RECEIVED VIA MOTOR FREIGHT note damage must be on delivery receipt, both the driver’s copy and customer copy. Driver must sign both copies.
  2. FSS must authorize a return and will issue call tags or schedule a truck for pick up on acceptable merchandise. The products must be returned in the original box with all packaging materials. Damaged products must be returned to FSS within 2 weeks of receipt of the call tags.
  3. FSS does not file claims when customer chooses to ship Collect using their own carrier. If shipping Collect, the customer is responsible for any lost or damaged boxes when shipping using their own carrier.
The replacement, discount or credit for a damaged/defective item or discrepancy in the order will be at the sole discretion of FSS.
FAILURE TO COMPLY WITH THE DAMAGES/ DEFECTS AND DISCREPANCIES POLICY CAN RESULT IN A DENIED CLAIM.


BACK ORDERS:
 
  1. All in-stock merchandise is subject to prior sales. Availability is not guaranteed.
  2. If merchandise is out-of-stock it will be back ordered, unless otherwise requested.
  3. Separate shipping charges will be billed with each shipment.

       

 

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